Shipping & Delivery Policy
At The Morrison Family Toronto, we're committed to delivering your order as quickly and reliably as possible, across Canada.
Questions about your shipment can be sent to info@themorrisonfamilytoronto.com.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. You'll receive a confirmation email with tracking information once your order ships. Orders are not processed on weekends or holidays.
2. Estimated Delivery Time
Estimated delivery within Canada is 3–7 business days, via Canada Post, depending on your location. Delivery times are estimates and may be affected by high seasonal demand, weather, or carrier delays.
3. Shipping Costs
Shipping costs are calculated automatically at checkout based on destination and package weight. Any applicable costs are shown clearly before you complete payment.
4. Tracking Information
Once your order ships, you'll receive tracking details by email. Tracking information may take up to 48 hours to update after shipment.
5. Delivery Responsibility
You're responsible for providing a correct and complete shipping address at checkout. If tracking confirms delivery, responsibility for the package transfers to the customer. Address corrections should be requested within 24 hours of placing your order.
6. Delayed Or Lost Shipments
If your order is significantly delayed or appears lost, contact our customer support team. We'll follow up with the carrier to investigate and assist where possible.
7. Contact
The Morrison Family Toronto
Email: info@themorrisonfamilytoronto.com
Customer Support: Monday to Friday, 9:00 AM – 6:00 PM (ET)