Return & Refund Policy
At The Morrison Family Toronto, your satisfaction matters to us. If you're not completely happy with your purchase, you can request a return under the conditions below.
1. Return Conditions
- Items must be returned within 30 days of delivery.
- Products must be unused, unwashed, and in original condition.
- All original tags and packaging must be included.
- Items may be tried on to check fit, but must show no signs of wear.
Returns that don't meet these conditions may be declined.
2. Important Notes
- Return requests can only be made once your order has been delivered.
- Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect.
- We recommend using a trackable shipping method, as we're not responsible for lost return shipments.
3. How To Return An Item
Step 1 — Request A Return
Email us at info@themorrisonfamilytoronto.com with your order number, name, and reason for return.
Step 2 — Receive Instructions
We'll send you the return address and any additional instructions.
Step 3 — Ship The Item Back
Pack the item securely and send it back using a reliable carrier.
4. Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are processed within 10 business days to your original payment method. Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
5. Damaged Or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We may ask for photos to help resolve the issue quickly.
6. Contact
The Morrison Family Toronto
Email: info@themorrisonfamilytoronto.com
Customer Support: Monday to Friday, 9:00 AM – 6:00 PM (ET)